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All the facts on Utility Warehouse

Utility Warehouse is a London-based multi-utility provider. Its parent company, Telecom Plus, is a known multi-supplier in the United Kingdom. However, the company works as a separate brand supplying mobile telephony, landline telephony, electricity, and broadband gas to over 500,000 customers with the assistance of more than 40,000 independent distributors.

In 2002, Telecom Plus has launched Utility Warehouse as a single brand to comprise the company’s home services. Four years after, the two companies assigned NPower to be the energy supplier for the Utility Warehouse customers. Afterward, NPower bought Utility Warehouse’s subsidiaries, the Electricity Plus and Gas Plus.

Utility Warehouse regained the two Telecom Plus subsidiaries in 2013 for £218 million, making it one of UK’s largest independent energy suppliers. With over 500,000 customers, the company boasts on its three differences – savings, simplicity, and service.


Utility Warehouse offers various services to its customers such as phone & broadband, energy, and mobile.


Despite being not one of the “Big Six,” Utility Warehouse has proven to be so much more. In 2016, it has received three prestigious awards such as “Best For Service,” “Best For Clarity Of Bills,” and “Best For Value Of Money.”

The brand guarantees to outmatch the cheapest variable rates of UK’s “Big Six Energy supplier namely, SSE, ScottishPower, NPower, E.ON UK, EDF Energy, and British Gas.

Switching to Utility Warehouse guarantees savings and fair treatment. The brand also offers Discount Club† where customers can take advantage of the Double Gold Fixed tariff — a tariff that remains the same until 31 May 2019.

Phone & Broadband

This product allows the customer to communicate, surf, and stream for as long as they want. The energy provider offers several perks such as its award-winning service, unlimited downloads, free wireless router, and free inclusive call. Furthermore, customers can avail a mobile that comes with a free mobile phone protection scheme, 6GB monthly data, and a lot more.

The company offers Home Phone that costs £16.50 per month. Customers can enjoy their unlimited landline and mobile calls for free, provided that they are talking with another Utility Warehouse member.

Choosing their landline is beneficial in many ways like big savings, free inclusive calls, and great value additional services.

The brand also offers award-winning broadband service that would let customer experience the fastest possible internet speed. It comes with several packages that suit every customer’s needs.

Standard Broadband (£26.49 per month)

The tariff comes with up to 16 Mbps download speed, free connection and wireless router, and unlimited data.

Ultra Fibre Broadband (£31.49 per month)

The 18-month contract comes with up to 38 Mbps download speed, free wireless router, and unlimited data. However, it has a £30 connection fee.

Ultra + Fibre Broadband (£36.49 per month)

The 18-month contract comes with up to 76 Mbps download speed, free wireless router, and unlimited data and a £30 connection fee.


For only £8 per month, the customer can avail 4G connectivity without paying so much. It also promotes “Budget Control” — a feature that controls monthly bills by paying only for the price plan that the customer agreed to. Utility Warehouse also reduces the bill at the end of the contract for up to 75%. The energy supplier stops charging the customer’s handset after paying for it, unlike other suppliers. In addition, the customer can switch to another price they want.

Mobile Tariff

100 MB Data – For only £8.00  per month, the user can enjoy 250 minutes of calls and unlimited texts.

1 GB Data – For only £11.00  per month, the user can enjoy 500 minutes of calls and unlimited texts.

2 GB Data – For only £14.00  per month, the user can enjoy 1000 minutes of calls and unlimited texts.

3 GB Data – For only £17.00  per month, the user can enjoy 1500 minutes of calls and unlimited texts.

4 GB/ 10 GB Data – For only £22.00  per month, the user can unlimited calls and texts.


Utility Warehouse offers various handsets from the world’s trusted mobile device brands that the customer can match with any Mobile tariffs. The total amount is consist of the monthly handset charge and the mobile tariff. It has a 24-month contract without upfront fees.

Utility Warehouse Bundles

Bundling the services they have such as the mobile, energy, and phone & broadband allows the customer to reduce the costs, maximize their benefits and add convenience by paying one for several utilities.

By bundling Phone & Broadband and Energy, the customer saves up to £344 per year. This already gives guaranteed call and energy savings.

Meanwhile, the Phone & Broadband and Mobile package can save up to £388. This gives guaranteed call savings, a free mobile phone protection, and a gourmet society card and much more.

In addition, the company offers Phone & Broadband, Mobile, and Energy that can save up to £581. It gives customers guaranteed call savings, lowest energy fixed prices, a free mobile phone scheme and Gourmet Society card, and much more.

Double Gold Bundle

Becoming a Double Gold member can help save up to £581 per year. The bundle also offers the lowest energy prices, a free mobile phone protection, a 10% off on Home Phone and Broadband, and many more.

Free Light Bulb Replacement Service

Utility Warehouse customers who sign up for Gold Energy or Double Gold bundles have the privilege to have a free light bulb replacement service.

The energy supplier will replace all the light bulbs with energy efficient LED bulbs. The bulbs use lesser electricity than the regular ones, therefore, reducing electricity bill.

Bill Protector

A £10,000-worth accidental death coverage and an up to half year payment of utility bills can be availed through an optional £2 monthly payment. This covers the inability to work due to an accident or sickness.

CashBack Challenge

Another exciting feature is the CashBack. It is exclusively available to Utility Warehouse members that allow them to earn while they shop at over 2,000 online and in-store retailers.

Customers can save up to 3-7% by shopping to more than 40 leading in-store retailers such as B&Q, Argos, M&S, and Sainsbury’s and 10% on online stores such as Expedia and eBay.

Information and prices stated above are from research in May 2017

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