Energy Ombudsman service could be expanded to help 200,000 small businesses

More than 200,000 small businesses could get access to free specialist support for disputes with their energy suppliers under new proposals announced by the UK Government.

Currently only businesses with less than 10 employees and households can access this free service from the Energy Ombudsman.

Under the latest plans however, small businesses with less than 50 employees would qualify for support, with issues including disputes over bills, how an energy product or service has been sold and wider customer service problems.

The regulator Ofgem conducted an initial survey and found that 94% of respondents including businesses, consumer groups and suppliers, said they would welcome the move.

The government is seeking views on the proposal to ensure all relevant businesses have access to redress against their energy supplier, without having to rely on the courts. It has launched a consultation and is inviting views until 31st January 2024.

Energy Consumers and Affordability Minister Amanda Solloway said: “This government has always stood by businesses and we want to ensure they are getting proper support and service in dealing with energy suppliers.

“That’s why we’re proposing expanding the reach of the Energy Ombudsman to cover an extra 200,000 businesses, allowing them to access free, impartial advice and resolve issues with their supplier without the need for an expensive trip to court.”