Business energy supplier being investigated by regulator Ofgem

As reported by Energy Live News, energy regulator Ofgem are going to investigate BES Commercial Electricity Ltd and Business Energy Solutions Ltd, collectively known as BES.

The aim of the enquiry is to determine if BES have been adhering to regulations designed to protect customers from unduly high prices if the business is not in a formal fixed term contract but is still being supplied by them on an out of contract or deemed basis.

BES is specifically being investigated regarding its compliance with Standard Licence Condition (SLC) 7.3.

This condition stipulates that when a customer is supplied under a deemed contract arrangement, the supplier must take all reasonable measures to ensure that the terms of these deemed contracts are fair and not excessively burdensome for the customers.

It is worth noting that the initiation of this investigation by Ofgem does not imply any prior findings of non-compliance on the part of BES.

The investigation is a standard procedure undertaken by the regulator to ensure that energy suppliers operate within the bounds of established regulations, safeguarding the interests of consumers.