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Say NO to cold calling on Business Energy

Unfortunately, business electricity and gas customers in the UK are bombarded with cold calls on a daily basis. At Energy Advice Line we have started a campaign to say 'no' to business energy cold calling. Click here to find out more.

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Helping businesses save money on their energy bills and providing impartial advice

Energy Advice Line (EAL) have tailored themselves as consumer champions of the business energy market, believing that everyone should be entitled to clear, trustworthy and impartial advice about their business utility bills.

Energy Advice Line are a totally independent business energy comparison company who will search the entire business energy market on yuor behalf to establish which suppliers are prepared to offer the best prices.

Any supplier offering competitive business gas or business electricity rates will be included in their comprehensive panel of suppliers. Some of these rates may be the same as going direct but the cheapest prices will often be special rates that EAL are able to negotiate through their size and industry contacts. Suppliers EAL have terms with currently include: British Gas Business, Scottish and Southern Energy, npower, Scottish Power, EDF Energy, Haven Power, and e·on.

EAL are committed to offering the lowest price for business gas and business electricity and will always present the best available deals, no matter what commission is being offered by suppliers. If, on the rare occasion, better prices are available by going direct to the supplier, they will be happy to explain the pros and cons of choosing that option.

This is a free service and EAL only receive an introductory commission from business energy suppliers once they have safely transferred as a customer. Price transparency is key to earning the trust of customers and, whilst unable to publish the commission rates here, EAL are happy to advise on a case-by-case basis.

Whether it’s checking current contract status or helping avoid unwanted and expensive renewals, EAL’s service is geared towards making sure every switch happens smoothly and successfully. Given the high number of switching attempts that fail because of suppliers raising objections – legitimate or otherwise – EAL are very proud of a near 100% contract ‘live rate’. They will also be there throughout the term of the contract and, significantly, offer a ‘renewal reminder’ to ensure that there is always the freedom to choose the best available option from a business gas and electricity supplier at the end date.

The energy regulator – OFGEM – has published a list of ‘key questions’ that it recommends should be asked of business energy suppliers and brokers to improve chances of a fair deal. There shouldn’t be the need to ask Energy Advice Line any of these questions but, if in doubt, please do. NB OFGEM does not deal directly with any energy related enquiries/ complaints itself, but refers calls to Consumer Direct (08454 04 05 06).

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