Posts Tagged ‘Energywatch’

Attention Small and Medium Sized Businesses – Beware of Energy Sales Cold Call Tactics!

22 January 2009

Small and medium sized businesses in the UK are being subjected to an increased number of unsolicited cold calls from Energy sales agents or suppliers! This old fashioned sales tactic uses misleading information and tries to pressurize the customer into accepting a contract over the phone usually on very high prices.

Paul Savage, head of the business consumer operations for the UK’s Gas & Electricity Watchdog Energywatch states: “We have seen a worrying increase in the number of contacts we are receiving from business consumers that have been targeted by unscrupulous cold callers, and who have found themselves locked into an electricity or gas contract over the phone. These calls do not allow consumers to make an objective comparison of the deal being sold and we are concerned that many consumers simply do not understand what they have agreed to. Energywatch as a result, strongly advises energy consumers not to agree to anything over the phone in the first instance without making sure that what you are being offered is really competitive before making a decision, this way you are in control!”

There is no denying that with electricity and gas price rises very much a focus of attention at present, small and medium-sized businesses need to consider their options and assess what alternatives are available.

The Energy Advice Line, located in Bournemouth, is an online electricity and gas price comparison and switching service dedicated exclusively to the needs of small and medium-sized businesses in the UK.

Independent approach…

Being entirely independent of any particular energy supplier, the Energy Advice Line is uniquely placed to provide good impartial advice focussed on the specific requirements of a customer. The process of assessment of need through to switching of supplier is seamless and, critically for the customer, the service is provided at no cost.

Commercial Director Julian Morgan says: “The Energy Advice Line will do all the legwork for customers, providing an impartial online price comparison service in which the customer can view and evaluate the most competitive offers on the market. We have also developed a “Star Rating” system based on our monitoring of all of the offers available and present the information in an easy-to-read, bite-size format. Given that business electricity and gas customers are usually contracted by the supplier for a minimum of 12 months it is very important they make the right choice.”

A solution for small and medium sized business energy consumers…

The Energy Advice Line offers small and medium sized business customers the option of being able to easily asses their energy needs, view and compare alternative electricity supply options and switch supplier. Importantly, all of this can be done in their own time without a salesperson at the other end of the telephone trying to pressurise them into making what could be the wrong decision.

The Energy Advice Line is the first online electricity price comparison service in the UK which is dedicated to the needs of the small and medium-sized business customer.

Please do not hesitate to contact the Energy Advice Line on 0845 094 2516 (local rate) if you require any further information or advice about switching business electricity of gas supplier.

Beware of Supplier Win-Back Tactics warns the UK’s Energy Watchdog

18 January 2009

Energywatch, the UK’s gas and electricity watchdog is warning customers to beware of win-back phone calls from British Gas Business.

Julian Morgan, Commercial Director at the Energy Advice Line explains “The win-back tactic from British Gas is putting the client in a very difficult position as they have usually already formed a binding contract with another supplier. Then as a last ditch attempt to keep the customer British Gas object to the client transfering to their new supplier and while this block is in place, their very aggresive win back team phones the client and pressurises them into agreeing a new contract”.

Businesses are starting to complain…

Energywatch state that business consumers are starting to complain to the consumer watchdog that they are now being penalised by their new new supplier if they have accepted a win-back deal with British Gas.

Julian Morgan continues “If British Gas wanted to renew with the customer, they should have quoted to keep them when they sent the renewal quotation to them. Clients have even been known to go back to them after obtaining competitive quotes on the open market and ask give British Gas one last opportunity to beat it only for them to decline the opportunity. It does not make sense for British Gas to wait for the new supplier to start the switch process for their win-back team to get involved”

Creating confusion for the client…

This tactic creates a lot of confusion for the client and it can lead to issues of penalties being enforced by the new supplier. Paul Savage, Business Services Manager at Energywatch comments “Where a business has agreed to move suppliers, even over the phone, the new supplier is entitled to enforce their new contract, even before they have actually taken over the supply. As a result, small businesses can easily find themselves tied into two contracts with different suppliers at the same time and at the risk of paying substantial penalties.”

OFGEM are being pressed to act now!

Energywatch is pressing the energy regulator Ofgem to increase protection to small businesses and representation of the rights of this consumer group.

“In the meantime”, advises Paul Savage, “small businesses should be very wary of win back calls. They might ask themselves why their old supplier didn’t offer them such a good deal while they were still in contract with them. The deal may not be so good if they factor in the extra costs of terminating their new contract”.

If you would like any further information or advice regarding supplier win-back tactics, please do not hesitate to contact the Energy Advice Line on 0845 094 2518.