An unsolicited cold caller has locked an unsuspecting business electricity customer into a contract on uncompetitive prices but they have been informed by the regulator OFGEM that they cannot formalise any complaint against the new business electricity supplier until they have been on supply for eight weeks, according to Energy Advice Line.
Unfortunately, the business electricity prices quoted by the cold caller were 30% higher than prices they could have obtained from an online prices comparison and switching service such as Energy Advice Line.
Julian Morgan, Managing Director of the leading business electricity price comparison service Energy Advice Line said that this is unfortunately the consistent approach from a supplier or agency that cold calls commercial electricity customers. They typically buy lists of customers who have just moved premises, call and lock them into a contract with as much commission built in as possible. Our advice as an impartial service is for business energy customers not to engage with this type of approach but more importantly go online to compare the market as soon as possible after they have moved in. The cold caller will play on the fact that a new business occupant will be very busy setting the business up and if someone calls you out of the blue promising that the rate they are offering is the most competitive the unsuspecting customer can be pressurised into taking the callers advice and agreeing the contract. Only then to find out that the business electricity rates offered were not competitive after the business move has calmed down and if they lodge a complaint to the regulator OFGEM, the customer will have to stay on supply on the high rates for at least 8 weeks until a complaint can be formalised.
If you are called out of the blue by an agency or supplier stating that they can save you money, please do not agree to anything over the phone but obtain the business electricity prices and go online and compare the market using a reputable business electricity price comparison service such as Energy Advice Line. It only takes 5 minutes to compare business electricity prices using Energy Advice Line.
The UK’s leading business energy price comparison and switching service for business electricity rates called on all business consumers to say no to cold callers and to compare the market using a reputable online business electricity prices comparison service.
For further information on the business energy Say No to Cold Calling Campaign please contact Energy Advice Line on 0800 915 1800 or visit www.energyadviceline.org.uk/say-no-to-cold-calling.php