EDF Energy, one of the ‘big six’ business electricity suppliers in the UK, breached the rules by failing to properly record customers’ complaints, an investigation by OfGem has found.
The breach occurred between October 2008 and March 2009 and has now been fixed. The rules were introduced by OfGem in 2008 to improve energy companies’ customer service.
Under the rules, all customer complaints must be properly recorded so that customers only have to explain disputed bills, meter readings and so on only once.
The EDF problem came to light following an audit by OfGem. EDF have since changed their practices, and have made a donation of £200,000 to charities that help consumers, thus avoiding a fine.
For help and advice on business electricity, including handling disputed bills and switching supplier, contact Energy Advice Line.
Read the full story at the BBC.
Tags: Business Electricity, Business Electricity Prices, OfGem
