Changing providers can often be difficult at the best of times but in the regulated field of Business Electricity and Business Gas where you would expect it to be clear cut but there are areas of the transfer that your impartial energy broker will make you aware of prior to progressing with the switch.
Even when you think it is going to be plain sailing and you’ve made an application to transfer away from your current business electricity or gas supplier they can delay the transfer if they can prove that you fall into any one of the following categories:
- You are still in contract
- There is a debt on the account from any previous bill
However, in some circumstances you can satisfy the above criteria but your current supplier will still delay the transfer on your business electricity or gas account, which means that you cannot move onto the cheaper rates on the date agreed.
This type of scenario does not sit well with the business community and cries of ‘foul’ are often heard in these cases with the big business gas and electricity suppliers effectively keeping a customer in suspense and frustrating the process, perhaps in the hope that they will relinquish the transfer request?
If you agree terms with a business energy supplier on a direct basis there is a very strong likelihood that you will have to deal with any delays yourself and go through the process of speaking to the energy suppliers – this can be very frustrating, time consuming and costly.
Switching business energy supplier can be made a lot easier if you use an impartial broker/third party intermediary like Energy Advice Line (EAL) to manage the process for you, not only will they find you the best rate but they will guide you through the entire process.
Although a significant number of their customers transfer without a hitch, should there be any queries then EAL handle any transfer objection should it arise – all of this is done free of charge – the customer does not have to pick up the telephone – EAL do it all.