16 May 2012

Business Electricity customers need to check when their contract expires to stop being automatically renewed onto expensive rates

The UK’s leading online price comparison and switching service for business electricity prices Energy Advice Line is keen to remind customers to be vigilant about serving advanced termination notice to their current commercial electricity supplier to prevent their contract being automatically rolled over onto expensive renewal rates.

Even with OFGEM intervening in January 2010 to try and standardise on termination notice rules for Micro Businesses, business electricity suppliers are still confusing their customers with different termination notice requirements. For example, EON, Scottish Power and British Gas at the moment require termination notice to be served within a specific window of time prior to the contract end date. Other suppliers will state that customers have to serve termination notice before a certain date to stop their contract being rolled over onto expensive renewal prices.

Julian Morgan, Managing Director of the Energy Advice Line said that all suppliers unfortunately rely on this confusing and tactical approach around renewal to assume their customers contract onto prices that can be 30-40% above the current retail price. The wording on renewal letters can also mislead customers into believing that they do not need to do anything and their supplier has their best interests at heart. This unfortunately is not the case and the supplier will be trying to assume renewal onto expensive rollover rates in all instances as this is where they tend to make their money!

OFGEM, the UK’s gas and electricity regulator is again looking into the confusing renewal practices adopted by the suppliers with the aim of enforcing much stricter regulations to help the UK’s small to medium sized businesses reduce their business electricity and gas costs. As a recent survey by the Forum of Private Business (FPB) reports, 80% of small and medium sized businesses surveyed consider the costs of electricity as critical to the on-going profitability of their businesses. The findings are part of the Forum’s Referendum survey Infrastructure for Growth, which examines SMEs’ views on various forms of infrastructure and the way these systems affect their organizations.

The UK’s leading online price comparison service Energy Advice Line helps 1000’s of businesses every year switch to more competitive price for their business electricity. They are dedicated to saving small and medium sized businesses in the UK as much money as possible.

Please contact your Energy Advice Line advisor FREE on 0800 915 1800 or visit www.energyadviceline.org.uk.

16 May 2012

Energy among the top of concerns of small and medium-sized firms

The cost of energy and the reliability of supply are among the most critical issues facing small and medium-sized firms, according to a new survey by the Forum of Private Business (FPB)

A total of 80% of business energy users reported that fuel costs were “very important” or “important” issues, while 75% cited reliability of energy supply as a key cause for concern.

Telecommunications and broadband access were also of critical importance, according to 80% of respondents, particularly in rural locations.

Other small business infrastructure priorities include post office services (60%), mobile communications (59%), the motorway network (56%), the provision of skills training (46%), waste services and recycling (41%), e-communications (32%) and rail transport (23%).

The findings are part of the Forum’s Referendum survey Infrastructure for Growth, which examines SMEs’ views on various forms of infrastructure and the way these systems affect their organizations.

On the back of the report, the Forum has made a series of recommendations to government to improve infrastructures, including the introduction of a fuel price stabilizer to ensure that when oil prices go up the tax take as a percentage of fuel costs falls.

Commenting on the report, Julian Morgan, managing director of the Energy Advice Line, the UK’s leading business electricity and gas price comparison and switching service, said it was not surprising energy ranked so highly on the list of issues that concern SMEs.

“Energy is now one of the most significant overheads of many businesses and as energy prices continue to rise business energy users face the dilemma of how to cover these increased costs,” Mr Morgan said.

“With their margins already under considerable pressure due to the recession, paying ever larger utility bills is a constant worry. And of course many SMEs realize that without an energy supply, they don’t have a business. Reliability of business electricity and gas supplies is a fundamental concern.”

Mr Morgan said the Energy Advice Line had been able to ease the concerns of thousands of business energy customers with its quick and simple way to find the cheapest energy deals, as well as free advice from experts.

“Businesses that are worried about their energy costs should not defer the task of making sure they are on the best energy deal available. We can help them do this,” Mr Morgan said.

“Comparing tariffs and making sure you compare like-for-like can be a time-consuming task, but we can do the legwork for you and leave you free to get on with running your business.”

The Energy Advice Line is a consumer champion and the UK’s only independent price comparison and switching services exclusively for small and medium-sized business electricity and gas users. It is campaigning for Ofgem to ban cold calling, the practice under which rogue energy agents acting on behalf of energy suppliers make high-pressure unsolicited phone calls to sell expensive energy contracts.

Particular targets include businesses that have just moved into new premises; this is a significant problem for SMEs, 30% of which move once a year.

The Energy Advice Line’s free quotation service enables firms to quickly and simply compare business energy and business gas prices, and to switch to the best available deal on the market.  It also has a team of business energy experts who provide free advice on what businesses need to do to avoid being trapped in expensive and onerous rollover contracts.

For further information or a free quotation, visit www.energyadviceline.org.uk

15 May 2012

Business electricity bills set to rise

Business electricity consumers should brace themselves for higher energy prices and lock into fixed-price tariffs as soon as possible, according to the Energy Advice Line.

The advice follows last week’s announcement by Centrica, parent company of the UK’s biggest energy firm British Gas, that consumers faced an average increase of £50 a year due to higher wholesale prices and increased costs.

Julian Morgan, managing director of the Energy Advice Line, the UK’s leading business electricity price comparison and switching service, said it was inevitable business electricity and gas consumers would also face the burden of higher bills.

He said a 15% year-on-year jump in wholesale gas prices for next winter compared to last would almost certainly flow through to non-domestic consumers at some stage.

“Business electricity or gas users who are coming to the end of their fixed-term contracts should ensure they search the market, switch suppliers and lock in the best available deals before prices start to rise again,” Mr Morgan said.

“It’s not what businesses want to hear, but energy is now such a significant cost to most firms that they have no option but to treat utility companies in exactly the same way as other suppliers.

“You wouldn’t accept the first quote you received for an expensive piece of plant or equipment, you would make every effort to find the most cost-effective option. The same principal applies to energy contracts.”

Another of the so-called Big Six supplies E.On announced yesterday that it would not be raising gas and electricity prices this year, but the promise leaves room for the company to raise tariffs early in 2013.

Centrica has not yet disclosed details about when and how much it would increase the cost of its domestic gas and electricity supplies.

“In such an uncertain energy market and with energy prices so volatile, firms that are coming to the end of their fixed-term business energy contracts should lock themselves into a good deal now,” Mr Morgan said.

“Not only will this save them money but they can be confident that they know what their energy overheads are going to be in the short to medium term.”

Mr Morgan warned firms whose fixed-term contracts were about to end to be wary of cold callers trying to sell them energy contracts that were significantly more expensive than those available on the open market.

The Energy Advice Line is campaigning for energy regulator Ofgem to ban the practice of cold calling following complaints that some customers are called up to 30 times a day by rogue energy agents using high-pressure selling techniques.

There are also questions over how the callers obtain information about when firms’ electricity and gas contracts are coming to an end.

Cold callers often misrepresented themselves, claiming to be offering competitive deals when the reverse was in fact true, “ Mr Morgan said.

“Use a reputable and independent price comparison and switching service that compares the prices of a wide range of suppliers, both large and small,” Mr Morgan said.

The Energy Advice Line is the UK’s only impartial business electricity price comparison and switching service exclusively for business. It has campaigned for utility companies to change their business energy contracts and billing arrangements to make it easier for firms to switch suppliers to get the best business electricity rates and gas deals.

For further information visit www.energyadviceline.org.uk

15 May 2012

British Gas owner Centrica warns business customers in the UK of higher Business Electricity and Gas prices

The UK’s leading online price comparison and switching service for business electricity prices Energy Advice Line has urged business customers to lock into an energy contract for at least 12 months to avoid expected future price increases. Centrica, the owner of British Gas, has said that despite its recent cut in prices, rising wholesale gas costs will make supplying energy to UK businesses and households more expensive this year.

It said gas costs would be 15% higher next winter, while other costs would add another ÂŁ50 to the cost of supplying energy to the average home. The company is not the first to warn of rising prices. For example, Scottish Power warned that rising demand for energy would “inevitably lead to higher energy costs in the long term” when it cut prices earlier in the year.

Julian Morgan, Managing Director of the Energy Advice Line said that the trend for retail energy costs remains upwards. As reported in a previous blog from the recent energy summit the level of investment required to safeguard the UK’s energy infrastructure in coming years was very worrying. If we just look at the number of generators that are coming to the end of their life expectancy in the next 4 years, this will leave the UK with fewer generators than in 2009. This shortfall in some part is being met by investment in renewable sources. However, the cost of green generation is also an issue as it requires huge subsidies from the government. For example, just to install a deep sea pile for the actual off shore wind turbine mast costs upwards of £1 million. This is cost for just the preparatory ground-works and does not take into account the actual cost of wind turbine itself.

Unfortunately, since deregulation in 2000 little or no investment has been made in the transmission network to maintain and safeguard the UK’s electricity supply. This investment has to be made to improve the network and maintain continuity of supply but it will again mean that this cost will be passed through and UK businesses and householders will have to foot the bill!

We are unfortunately in for a rocky 4-5 year period and we advise business electricity customers to lock into a fixed price contract that provides as much protection as possible.

The Energy Advice Line is the leading business electricity price comparison and switching service dedicated to saving small and medium sized businesses in the UK as much money as possible.

Please contact your Energy Advice Line advisor FREE on 0800 915 1800 or visit www.energyadviceline.org.uk.

14 May 2012

A Business Electricity cold caller uses the old door step sales tactic to earn more commission to the detriment of the consumer

A business electricity cold caller from Business Energy Solutions tried to pressurise a customer into a contract but would not offer commercial electricity rates until the customer confirmed what out of contract prices they were paying.

Julian Morgan, Managing Director of the Energy Advice Line says that this approach raises concern as it sounds very much like the old door step selling technique where the sales person would ask to see a copy of the customer’s bill before offering their “best rate”. This cheeky tactic was purely designed to maximise the cold caller’s margin by eating into the savings that the customer could have made. These unscrupulous cold callers are playing on the fact that the business electricity customer will usually be paying high out of contract prices and they can still present a saving but also build in lots of commission.

It is yet another dirty tactic to catch unsuspecting business electricity customers out.

If you are contacted by anyone out of the blue offering business electricity prices, asking you to confirm what prices you are currently paying before providing you with a quotation please be very wary of the approach and ask them for their best price. Put the phone down go online to compare the market with a reputable comparison service.

It only takes 5 minutes to compare business electricity rates.

The UK’s leading business energy price comparison and switching service for business electricity rates called on all business consumers to say no to cold callers and to compare the market using a reputable online business electricity price comparison service.

For further information on the business energy Say No to Cold Calling Campaign please contact Energy Advice Line on 0800 915 1800 or visit www.energyadviceline.org.uk/say-no-to-cold-calling.php

8 May 2012

A well-known Business Electricity supplier cold calls consumer and states they can release them from their current fixed price contract

A well-known business electricity supplier cold calls a customer and urges them to sign up to a new energy contract on the basis that they can get the customer out of their current fixed price contract.

Julian Morgan, Managing Director of the Energy Advice Line says that the new business electricity supplier will sign the customer into a contract and then arrange to apply for the meter on the off-chance that the current supplier will not prevent the supply from leaving them. This approach is very cheeky and is misleading given that the new supplier will just simply chance the approach to gain the supply. Most importantly, this will not have been explained to the customer when they completed the contract!

If you are contacted by anyone out of the blue offering business electricity prices, claiming that they can get you out of your current fixed term contract please be very wary of the approach and ask the cold caller how they can justify the claim. More often than not, the business electricity cold caller will not have any control of gaining your supply but will just be chancing their arm.

We would advise customers to be very vigilant around their contract expiry date and go online to compare the market. It only takes 5 minutes to compare business electricity rates.

The UK’s leading business energy price comparison and switching service for business electricity rates called on all business consumers to say no to cold callers and to compare the market using a reputable online business electricity price comparison service.

For further information on the business energy Say No to Cold Calling Campaign please contact Energy Advice Line on 0800 915 1800 or visit www.energyadviceline.org.uk/say-no-to-cold-calling.php

3 May 2012

Energy Advice Line urges Government at Energy Summit to protect UK businesses from any further price rises

The UK’s leading price comparison and switching service for business electricity prices Energy Advice Line has urged the government and suppliers at the UK Energy Summit in London on 3rd May 2012 to create an energy infrastructure in the UK that is sustainable and with the primary objective of safeguarding UK businesses against future significant retail price rises.

The UK Energy Summit is taking place in London to discuss the major challenges facing the industry, with average business electricity bills up by 17% in a year. Energy minister Tim Yeo told Sky News that more investment in the industry was needed, stating that “tens of billions of pounds that need to be invested in the next five years,”

Julian Morgan, Managing Director of the Energy Advice Line said that the level of investment required to safeguard the UK’s energy infrastructure in coming years was very worrying and the question remains on who is going to pay for this. We hope that the government works closely with the big six energy suppliers who control 99% of the retail market in the UK to deliver the most cost effective investment plan so business electricity consumers are offered as much protection as possible from any future significant price rises.

The Energy Advice Line is the leading business electricity price comparison and switching service dedicated to saving small and medium sized businesses in the UK as much money as possible.

Please contact your Energy Advice Line advisor FREE on 0800 915 1800 or visit www.energyadviceline.org.uk.

3 May 2012

Business Electricity consumer told by supplier that the only option available was to accept a contract with them

A business electricity consumer, who has just moved into new premises, was targeted by an energy supplier who adopted a very pressurized approach by stating that as the premises current supplier they could only accept a contract with them.

Although the cold caller was very convincing in his sales approach the business electricity consumer did not accept what he was saying and insisted on shopping around to compare what other business electricity prices were available.

Julian Morgan, Managing Director of the Energy Advice Line says that even if the premises current supplier calls you and insists that you must sign up with them please just ask for their best price, do not agree to anything, put the phone down and go online and compare the market using a reputable price comparison service such as Energy Advice Line. It only takes 5 minutes to compare business electricity rates. The most important thing to remember is if you are new to the premises, as a business electricity consumer you are not tied into a contract with the premises current supplier – you are free to shop around and make the best decision for the commercial electricity supply.

The UK’s leading business energy price comparison and switching service for business electricity rates called on all business consumers to say no to cold callers and to compare the market using a reputable online business electricity price comparison service.

For further information on the business energy Say No to Cold Calling Campaign please contact Energy Advice Line on 0800 915 1800 or visit www.energyadviceline.org.uk/say-no-to-cold-calling.php

3 May 2012

Smart grid technology could lower business energy costs

LOWER electricity costs for domestic and business energy users are among the benefits that will flow if the UK leads the way in smart grid technology, according to a new report.

Although the technology will cost £27 billion to develop and implement, failure to upgrade the UK’s aging electricity infrastructure will cost £19 billion more, resulting in higher electricity costs, lost employment opportunities and an inability to meet carbon reduction targets.

The findings are contained in new research by Ernst & Young on behalf of SmartGrid GB, an industry body made up of energy suppliers, technology companies, consumer groups and network operators.

Proponents of smart grids  –  “intelligent” electricity networks that utilize digital technology – say they could transform the way electricity is generated, distributed and consumed just as the Internet transformed the way the world communicates.

The idea is to create a vast communication network to maximize efficiency in supply and demand and to cut business electricity costs as well as those for homes – even for those opting for low-carbon technology such as electric cars or solar power.

The report found that the UK would reap significant benefits by developing a smart grid, including injecting ÂŁ13 billion into the economy and creating 10,000 jobs. But it warned time was running out for the UK to become a world leader as competition intensified from China and the US.

The report estimates that Britain could pump ÂŁ13 billion into its economy and create up to 10,000 jobs by upgrading its power distribution network in this way.

Robert McNamara, manager of SmartGrid GB, said the UK couldn’t afford to take a ‘wait-and-see’ approach if it wanted to be a world leader in smart grid technology, given that China, the United States and others are developing similar systems.

“Failure to deploy a smart grid will hamper development of clean tech industries and push up domestic electric costs,” according to Robert McNamara, manager of SmartGrid GB said.

By providing the right information, smart grid technology can enable network companies to divert power where it is needed.

The government has made plans for every household and business to be fitted with a smart meter, a system to allow them to monitor their business energy demand, by 2019.

2 May 2012

Business Electricity consumer is told that she would go to jail if the cold caller could not register the meter

A business electricity consumer has just joined the Energy Advice Line Say No To Cold Call campaign and his going to spread the word to all of the businesses in her local area after being hounded by unsolicited cold callers from “Central Registrations”.

The business electricity consumer was left shaken by the tactical pressurizing approach after the cold caller stated they will not just “cut off the businesses supply” if they did not give them the meter details from the property but also stated that she will “go to jail” if they did not provide the information requested.

Julian Morgan, Managing Director of the UK’s leading price comparison service Energy Advice Line says that our Advisor reassured the business electricity consumer straightaway that:

1)      There is no such company as Central Registrations – The company name sounds official with the sole purpose of misleading the business electricity customer into trusting what they are saying is true, when it is the complete opposite!

2)      They do not have any right to cut of the supply to the business premises – Central Registrations is not a registered supplier in the UK and they as a result do not have any right and the means to even begin the meter disconnection process

3)      The threat of Jail was truly outrageous and we reassured the business electricity consumer that this was just a tactic to make the client feel uncomfortable and pressurise them into giving the cold caller the information that they needed to sign them up to very uncompetitive business electricity rates.

The business electricity consumer was left shaken and very angry by the approach especially the underlying threat of the supply being cut off and the truly outrageous claim that they will go to jail if they did not provide the meter details to be able to provide a quotation. This unsolicited approach has to stop according to Energy Advice Line as a business electricity consumer should not be pressurized into making a decision by a company that calls them out of the blue and threatens the business owner with losing their supply if they do not accept a new contract.

If you are contacted by “Central Registrations”, do not agree to anything, put the phone down and go online and compare the market using a reputable price comparison service such as Energy Advice Line. It only takes 5 minutes to compare business electricity prices using Energy Advice Line.

The UK’s leading business energy price comparison and switching service for business electricity rates called on all business consumers to say no to cold callers and to compare the market using a reputable online business electricity price comparison service.

For further information on the business energy Say No to Cold Calling Campaign please contact Energy Advice Line on 0800 915 1800 or visit www.energyadviceline.org.uk/say-no-to-cold-calling.php