The UK’s leading online price comparison and switching service for business electricity prices Energy Advice Line is keen to remind customers to be vigilant about serving advanced termination notice to their current commercial electricity supplier to prevent their contract being automatically rolled over onto expensive renewal rates.
Even with OFGEM intervening in January 2010 to try and standardise on termination notice rules for Micro Businesses, business electricity suppliers are still confusing their customers with different termination notice requirements. For example, EON, Scottish Power and British Gas at the moment require termination notice to be served within a specific window of time prior to the contract end date. Other suppliers will state that customers have to serve termination notice before a certain date to stop their contract being rolled over onto expensive renewal prices.
Julian Morgan, Managing Director of the Energy Advice Line said that all suppliers unfortunately rely on this confusing and tactical approach around renewal to assume their customers contract onto prices that can be 30-40% above the current retail price. The wording on renewal letters can also mislead customers into believing that they do not need to do anything and their supplier has their best interests at heart. This unfortunately is not the case and the supplier will be trying to assume renewal onto expensive rollover rates in all instances as this is where they tend to make their money!
OFGEM, the UK’s gas and electricity regulator is again looking into the confusing renewal practices adopted by the suppliers with the aim of enforcing much stricter regulations to help the UK’s small to medium sized businesses reduce their business electricity and gas costs. As a recent survey by the Forum of Private Business (FPB) reports, 80% of small and medium sized businesses surveyed consider the costs of electricity as critical to the on-going profitability of their businesses. The findings are part of the Forum’s Referendum survey Infrastructure for Growth, which examines SMEs’ views on various forms of infrastructure and the way these systems affect their organizations.
The UK’s leading online price comparison service Energy Advice Line helps 1000’s of businesses every year switch to more competitive price for their business electricity. They are dedicated to saving small and medium sized businesses in the UK as much money as possible.
Please contact your Energy Advice Line advisor FREE on 0800 915 1800 or visit www.energyadviceline.org.uk.





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