As consumer champions of the business energy market, we believe that everyone should be entitled to clear, trustworthy and impartial advice about their business utility bills. Outlined below are the principles that 'Energy Advice Line' stands for and what our customers can expect from us.

Impartial Advice

We are totally independent and on YOUR side, NOT the suppliers. We will search the entire business energy market on your behalf to establish which suppliers are prepared to offer you the best prices.

Comprehensive Panel

Any supplier offering competitive business energy rates will be included in our panel. Some of these rates may be the same as you'll find by going direct but the cheapest prices will often be special rates that we are able to negotiate through our size and industry contacts. Suppliers we have terms with currently include:

Best Price

We're committed to offering you the lowest price and will always present the best available deals for you, no matter what commission we are being offered by suppliers. If, on the rare occasion, better prices are available by going direct to the supplier, we will be happy to explain the pros and cons of choosing that option.

Total Transparency

We provide a free service and only receive an introductory commission from suppliers once we have safely transferred you to them as a customer. Price transparency is key to earning the trust of our customers and, whilst we are unable to publish all our commission rates here, we're happy to let you know on a case-by-case basis. Simply email your Service Reference Number to commission@energyadviceline.org.uk

Help Switching

Whether it's checking your current contract status or helping you avoid unwanted/expensive renewals, our service is geared towards making sure every switch happens smoothly and successfully. Given the high number of switching attempts that fail because of suppliers raising objections - legitimate or otherwise - we are very proud of our near 100% contract 'live rate'. We will also be there for you throughout the term of the contract and, significantly, offer you a renewal reminder to ensure that you always have the freedom to choose the best available option at the end date.

OFGEM/Consumer Direct

The energy regulator - OFGEM - has published a list of key questions that it recommends you should ask business energy suppliers and brokers to improve your chances of a fair deal. Rest assured you shouldn't need to ask Energy Advice Line any of these questions but, if in doubt, please do. NB OFGEM does not deal directly with any energy related enquiries / complaints itself, but refers calls to Consumer Direct (08454 04 05 06).